Controlling complexity via remote support centred on your experience
Why UKCS Enterprise Solutions?
What we do...
Your experience and the experience of your end users is fundamentally at the heart of everything UKCS Enterprise Solutions do.
UKCS Enterprise Solutions Services is our “mission control” having centralised visibility of all scheduled and live deliverables for all customers irrespective of whether these are provisioned internally or via our trusted partners.
It is this unique visibility and data that enables our in-house technical analysts to proactively update you on progress and activity across all core services offerings, contracts and engagements aligned to your organisation, in turn providing you with a single point of contact for any escalation or queries you may have in relation to UKCS Enterprise Solutions Services. Utilising data analytics and business intelligence platforms, the team are able to present greater value in advising and responding to major incidents, problems, changes and trends as they arise.
How we do it...
Starting with an emphasis on insight and control over all services activity, UKCS Enterprise Solutions Services takes Service Provider Management to a new level.
Fully integrated with our internal tools and those of our partners, we are able to continuously monitor scheduled and unforeseen events as they occur. This level of visibility allows our technical analysts in our service centre to intervene as required and most importantly have access to accurate information that is relayed to your end users, technical teams and UKCS Enterprise Solutions Services functions as necessary.
The UKCS Enterprise Solutions Team becomes the single point of contact for your end users and technical teams when they need Remote Support. Managing all incidents and requests upon receipt either by phone or email , our technical analysts will ensure that each contact is successfully resolved with the associated experience front of mind. With capabilities across multiple core technologies, platforms and vendors, UKCS Enterprise Solutions can provide trusted and tailored support 1st through 3rd line in parallel with proactive services giving you peace of mind that your infrastructure is monitored and available.
Regardless of the complexity within your environment, UKCS Enterprise Solutions can provide value in simplifying your current view of day to day support activity across your environment.
When combined with our remote support offering you can quickly achieve centralised control of all events that are paramount in keeping your operations running smoothly and consequently increasing the productivity of your user base. Service Provider Management delivered via UKCS Enterprise Solutions Services is a complimentary service provided to all contractual customers, this ensures that the same level of governance and control is available irrespective of the size and scale of your requirements.